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Which version and build of SMS are you using? (See "Help | About" to find out) I am using SMS 10.1.11 (build date of Jan 24 2011) and am unable to reproduce the crash you are describing. If you are not using the most current build of SMS 10.1.11, could you try updating SMS to see if that fixes the problem? If you are using the most current build of SMS, could you upload one of the projects that you have had this problem with to our FTP site by following the instructions below?

1. Create a new folder with a unique name on your computer and copy all of your project files into it. (please zip up the folder)

2. Open windows explorer (My Computer).

3. Enter "ftp://pubftp.aquaveo.com" in the address bar.

4. (If the "Log On As" dialog box appears) check the box labeled "Log on anonymously" and click "Log On".

5. Copy the folder with your project files in it into the "incoming" folder.

6. Send an e-mail to support@aquaveo.com telling us the name of the folder you uploaded and exact steps taken to produce the problem.

*Please help us stay organized by putting all of your files in a single folder before you upload them. After you upload them, you will not be able to edit them.

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