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  1. tamim

    Static Tools

    I've recently started having some graphical issues with the use of the static tools (specifically, pan and zoom) and measuring tool. Whenever I initiate these tools, the graphical display does not respond for several seconds and the results of the tool function is delayed. For example, I do not see the zoom window that i am trying to draw.; the rubber arrow takes several seconds to display; the measuring tool takes several seconds to display the line representing the distance that I am trying to measure; among other glitches. The display windows repeatedly refreshes during each of the above tool functions. These issues are exactly the same for my SMS software, as well. These graphical issues began right after the major update to my current operating system, Windows 10, in June 2017, which leads me to believe there is some incompatibility issue between the software and the OS. The following are the troubleshooting measures that i have taken: Open software as Administrator with all the permissions Ran the Windows compatibility troubleshooter Ran compatibility mode for Windows 7 & 8 Changed default settings for DPI scaling behavior. Updated to the latest version (10.1.14, 11/9/17 build) Rebooted --> this worked sometimes but not after the Windows 10 minor update this week None of the above troubleshooting measures have resolved the problem, which makes using the graphical interface much more time consuming. On the user end, I am inquiring if there is a system graphical setting that i can change. On the developer side, are there other user-support cases such as mine that Aquaveo is addressing in future software updates? I appreciate any insight you may have to impart on rectifying this issue, Tamim
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